Privacy Policy

We collect the data you give us directly: your email address if you contact client care, order details if you place an order, and any message you send us.

We also collect limited technical data automatically: pages viewed, approximate region, device and browser type, and the page that referred you. This is used to keep the site working and to measure which pages are useful.

Necessary cookies keep the site running, remember your cookie choice and protect forms. These cannot be switched off.

Analytics and marketing cookies are optional. They are only set after you accept them in the cookie banner, and you can withdraw consent at any time through the Manage cookies link in the footer.

To answer your questions, fulfil orders, prevent fraud, keep the site secure and understand which products and pages visitors look for.

We do not sell personal data. We do not use your data to train third-party advertising models without a lawful basis.

Service providers who run parts of this site on our behalf, such as hosting, payment, delivery and analytics partners. They act on our instructions and only for the purposes above.

Authorities, where we are legally required to disclose.

Order records are kept as long as tax and consumer law requires. Client care messages are kept for two years. Analytics data is kept in aggregate form.

Depending on where you live, you can ask for a copy of your data, correct it, delete it, restrict how it is used, object to processing, or receive it in a portable format. You can also withdraw consent for optional cookies at any time.

Send requests to concierge@lelabofragrances.com. You will get a reply within one month, and we may ask you to confirm your identity first.

This site is not directed at children under 16, and we do not knowingly collect their data.

Privacy questions and requests: concierge@lelabofragrances.com.

Regulatory and manufacturing queries: Whitman LBS NV, Nijverheidstraat 15, 2260 Oevel, Belgium, contactmanufacturer@elcompanies.com, +32 2 588 2642.